Pakistan Railways Main Helpline
The Pakistan Railways 24/7 customer service helpline is 117 (toll-free from any network in Pakistan). This line handles general inquiries including train status, booking questions, and complaints. A second line 051-9215149 is the Islamabad-based head office number for more complex queries. Lines can be busy during peak hours — try calling early morning (6–9 AM) or late evening for shorter wait times.
Key Station Contact Numbers
Karachi City Station: 021-99213344 | Lahore Junction: 042-99211005 | Rawalpindi: 051-9270012 | Peshawar Cantt: 091-9213041 | Multan Cantt: 061-9239021 | Hyderabad Junction: 022-9200052 | Sukkur: 071-9310012 | Quetta: 081-9202081. Station masters can assist with platform information, lost property, and train arrival/departure updates.
Online Complaint and Contact Channels
Pakistan Railways has a complaint portal at pakrail.gov.pk/feedback. Complaints can also be submitted via the Pakistan Citizens Portal (pak.gov.pk). For booking disputes specifically, contact booking support through the pakrail booking portal. Pakistan Railways is also active on social media — the official Pakistan Railways Twitter/X (@PakistanRailway) occasionally receives and acknowledges complaints.
Lost and Found
Items left on trains should be reported to the Guard/Train Inspector before leaving the train. For items discovered missing after leaving: contact the originating station's Lost Property Office within 48 hours. Bring your ticket as proof of travel. Common lost items (phones, bags) are held at the destination station's Lost Property for 30 days before being auctioned. Contact the destination or originating station directly.
Emergency Contacts During Travel
If you experience an emergency on the train, contact the Train Guard (TG) whose compartment is typically at the rear of the train. The Train Inspector (TI) is the senior officer on board for passenger complaints. Pakistan Railways Police (Railway Police) are stationed at major stations and patrol trains. For medical emergencies, the train will be stopped at the nearest station with medical facilities.
Frequently Asked Questions
What is the Pakistan Railways helpline number?
117 is the toll-free Pakistan Railways helpline, available 24/7. For Islamabad head office queries: 051-9215149. For booking assistance specifically: use the contact form at booking.pakrail.gov.pk.
How can I check my Pakistan Railways train status?
Call 117 and provide your train number and travel date. You can also check at pakrail.gov.pk under 'Train Status'. The traintracking.pk website provides live updates for equipped trains.
How do I complain about a Pakistan Railways issue?
File a complaint at pakrail.gov.pk/feedback, through the Pakistan Citizens Portal, or call 117. For urgent issues on the train, speak to the Train Inspector (TI) directly.
What do I do if my Pakistan Railways train is cancelled?
Pakistan Railways will inform you via SMS if your train is cancelled. Contact 117 or visit the booking office for an automatic full refund. Cancelled-train refunds are processed within 7–14 working days to the original payment method.
Is there a Pakistan Railways WhatsApp helpline?
Pakistan Railways does not have an official WhatsApp helpline as of 2026. Be cautious of unofficial WhatsApp numbers claiming to be Pakistan Railways — use only the official 117 helpline or website.